Refund Policy
Purchase Terms of Agreement
The purchase of digital products, including PDF downloads and online material is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.
Payment + Refund Policy
All transactions for purchase of intangible products, pdf downloads, resource material, and online content are made through payment gateways such as PayPal or Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.
Since your purchase is a digital product, it is deemed “used” after download or opening.
Due to the nature of digital downloads we can offer refunds on a case-by-case basis and by completing a purchase you agree that the issue of a refund will be made at the sole discretion of the Phantom Sounds Staff and that all decisions made by the Phantom Sounds Staff are final. We are happy to issue store credit or a refund if your product is proven to be defective.
We can't offer a refund if:
- You cannot use the product due to hardware or software limitations – i.e. you do not own the compatible synthesizer for the product.
- You no longer need the purchased product.
- You have changed your mind
No bulk/bundle orders, only one refund per person.
Phantom Sounds reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product or service offerings without prior notice.
Delivery of Goods and Services
If you do not receive the digital product link upon purchasing, you can immediately contact info@phantom-sounds.com with your transaction/payment details to ensure your product is delivered as soon as possible.